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All Orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

Shipment can be delayed in case of high volume of orders. In which case, additional days are required for transit. If there will be a significant delay in shipment of an order, the customer will be contacted via email or telephone.

To know more about the cancellation policy and refund policy, please refer to www.sheramp.com’s terms and conditions.

In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact along with the original invoice. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 15 day returns.

There are a few certain scenarios where it is difficult for us to support returns: 1. Return request is made beyond 30 days from purchase of products 2. The products ordered as store pick up should be picked from the store within 30 days from the date of invoice, if failed no refund will be processed.

Product is used, damaged, or is not in the same condition as you received it. 4. Specific categories of products which are Underwear, Lingerie, Socks, Swimwear, Beauty & Fragrances

Typically, Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take up to two weeks for a courier to collect the item.

There may be situations in which you were not able to return items within the 15 days, in such cases please contact our Customer Service Team (contact number) or through the Contact Us page to file a complaint. Complaints are handled on case by case basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.

If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement or Cash U, depending on individual’s bank process.

If you have paid through Cash on Delivery (COD), the money would be refunded in the form transfer the to your personal bank account

At the moment, _____ offer replacement or exchange of an item; however you can still return an item and receive a full refund subject clause (C)

You can return an item for free within 15 days from delivery date, were by ____________ covers all the shipping charges.